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Harald Eisenmenger is an experienced professional in the field of customer solutions and IT service management, currently serving as Team Lead Customer Solutions L1 at OTRS Group since June 2016. Previous roles include Supervisor Servicedesk - Senior Service Engineer and Service Engineer, demonstrating a strong background in technical support and team leadership. Prior to OTRS Group, Harald held the position of Abteilungsleiter Service Desk at KIT Services GmbH and has extensive experience from CEMEX Deutschland AG as Leiter Computing Platform, Workplace Team & Network Management. Early career experience includes a role as Systemadministrator at ABB Gebäudetechnik. Educational credentials include an IHK Abschluß in Kommunikationselektroniker, specializing in Informationstechnik from ABB Installationen GmbH and IHK Prüfung from Gewerbliche Schulen der Stadt Essen, both completed between 1989 and 1993.