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Viorel Voicu has extensive experience in customer experience, marketing, and team leadership across various sectors, including banking, telecommunications, and retail. Currently serving as Deputy Director of Marketing, Communication & Customer Experience at OTP Bank Romania, Viorel manages teams and budgets while ensuring brand consistency and developing marketing campaigns. Previous roles include Director of Customer Excellence at XPAY GROUP, where Viorel built customer support teams, and Senior Manager at Lloyds Banking Group, focusing on service design and customer journey mapping. Additionally, experience spans positions at Vodafone, Philip Morris International, and Orange, with achievements in enhancing customer satisfaction and operational efficiency. Viorel holds a degree from Babes-Bolyai University.