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Esmeralda Brazhda is a skilled professional with extensive experience in accounting and customer relationship management. Currently serving as a CRM at OTP Bank Albania since May 2023, Esmeralda also holds the position of Accounting Bookkeeper at MBS Eagle Accounting LTD, where responsibilities include preparing quarterly VAT returns and managing customer engagement letters. Prior experience includes a role as a Sales Representative at ALBtelecom Albania from February 2015 to March 2023. Esmeralda holds a Master's degree in Business Administration and Management from Aleksandër Xhuvani University of Elbasan.