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Diego Jakov Merle is a seasoned professional with extensive experience in technical support and management roles across various companies. Currently serving as Team Manager at Otonomee since October 2021, Diego previously held the position of Technical Support Team Lead at Varonis in early 2021. Diego's technical expertise was honed at Apple, where roles included Senior Technical Support and Supervisory role in Technical Support from July 2018 to January 2021. Prior to these positions, Diego worked as a Google Technical Support Specialist at Voxpro, as a Game Master at Blizzard Entertainment, and as a Customer Service Representative at Amazon. Educational credentials include a Bachelor's degree in Computer and Information Sciences from Veleučilište u Rijeci and a background in graphic design from the Chemical and Graphic Art High school of Rijeka.