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Ciara Collins is an experienced Customer Experience Manager currently at Otonomee since June 2017, responsible for overseeing the customer experience department and providing real-time feedback to team managers and agents. Previously, Ciara held a similar role at ShockVoyce and served as Training & Quality Lead at Voxpro, where responsibilities included managing customer experience and offering feedback across teams. Additional experience includes roles at Blizzard Entertainment as a Game Master, The Home Depot Canada as a Cashier/Vault Associate, and various positions in banking and customer service since 2004. Ciara possesses a Bachelor of Arts in Business Studies from Swansea University and multiple diplomas in business and financial management from Cork College of Commerce.