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Astrid Umaya Arum Sari has a diverse work experience in the customer service field. Astrid Umaya Arum started their career in 2018 at Mitracomm Ekasarana as a Contact Center Social Media representative for PT Hutchison 3 Indonesia. Astrid Umaya Arum handled customer inquiries through various social media platforms until November 2020. In December 2020, they joined Transcosmos Indonesia as part of the Customer First Squad for Tokopedia Care, focusing on physical goods. Astrid Umaya Arum'srole involved providing assistance to customers with product-related issues. Astrid then returned to Mitracomm Ekasarana in January 2022, working in the Customer First Squad for Tokopedia Care once again. Here, they specialized in resolving disputes related to online orders, such as damaged or missing products and shipping cost discrepancies. In May 2022, they transitioned to Otoklix, where they currently hold the position of Customer Experience B2B.

Astrid Umaya Arum Sari holds a S.Si degree in Biologi, Umum from Yogyakarta State University. No specific information regarding the start or end year of their education at this institution is provided.