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Michelle Townsend is a Clinical Pharmacist at Oswego Hospital since January 2023, with a robust background in pharmacy management and operations. Previous experience includes serving as District Operations Manager at CVS Health, where contributions were made to enhance protocols, workflow, and customer service across multiple stores. Michelle has held various positions in the pharmacy sector, including Pharmacy Manager and Pharmacy Intern, and worked as a Pharmacy Technician at Pine Hill Pharmacy, providing essential support in medication organization and customer service. Earlier career experience includes roles in sales at Conquer Scientific and Mary Kay Inc., and technical work as a Repair Technician at BT&T Inc. Michelle holds a Doctor of Pharmacy (PharmD) from Massachusetts College of Pharmacy and Health Sciences and a Bachelor of Science (BS) in Chemistry from St. John Fisher University.