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Nikolay Ermolaev has extensive experience in technical support and process optimization across various companies. Currently serving as Monitoring Man at Ostrovok.ru since April 2018, Nikolay has implemented CRM solutions to streamline support and significantly reduced issue resolution time through automation. Previously, as a Technical Support Specialist at Onelya LLC, Nikolay enhanced partner onboarding processes and created payment modules for multiple CMS platforms. In earlier roles at Rapida Ltd., Nikolay led the Technical Support Division, optimizing ticket resolution processes and partner integration while managing system monitoring upgrades. Nikolay's background includes a strong foundation in system administration and automation, supported by a Specialist degree in Economics from the Russian State Social University.