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Michael B. has over 18 years of experience in the IT field, currently serving as a Senior Specialist IT-Systemadministrator and Senior Office Manager at Österreichische Lotterien since December 2011. Prior roles include providing Second Level Support for POS terminals at DC Elektronische Zahlungssysteme GmbH / card complete Service Bank AG from May 2009 to November 2011, and working as a Technischer Call Center Agent at A1 Telekom Austria AG (TUJA/Adecco) between March 2007 and April 2009. Early career experiences include roles in logistics and IT during time at Austrian Airlines from May 2005 to March 2006. Expertise encompasses end-user computing, first-level support, and maintenance of clients and hardware, including monitors, network printers, and local printers.