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Norberto Pietri has extensive experience in call center management and operations, currently serving as the Call Center Manager at OSC, a Steamboat Group company, since August 2018. In addition, Norberto has been the Owner and CEO of MVP Cleaning Services since September 2015, providing various cleaning services. Prior experience includes positions as Call Center Supervisor at Loan Protector Insurance Services, overseeing a team of agents, and earlier roles including Call Center Team Lead and Customer Service Representative. Norberto's career began as a Records Clerk at Tucker Ellis LLP and involved working as a Mixer at Novagard Solutions, Inc. Educational qualifications include studies at Tiffin University and a diploma in Computer Installation and Repair Technology from Jane Addams BCC.