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Jordan Walters is an experienced IT Support Engineer currently employed at Osbornes Law since February 2022, with a robust background in IT support and troubleshooting. Previous roles include Service Desk Analyst at Herbert Smith Freehills and Service Desk Advisor at Travers Smith, where key responsibilities involved software installations, Microsoft application support, and managing IT issues. Jordan also gained valuable experience as a Service Desk Call Handler at Managed Networks, focusing on troubleshooting, account management, and IT project work. Early career roles in retail, including Sales Consultant at Next Retail Ltd and Sales Assistant at Card Factory, demonstrate strong customer service skills. Jordan holds education credentials from Just IT and Robert Clack Sixth Form, alongside a comprehensive foundation in IT support roles dating back to 2012.