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Cara Akester is a seasoned professional in customer insights, currently serving as the Customer Insights Manager at OSB Group since March 2022. Previously, Cara held the role of Commercial Insight Analyst at Knauf from September 2019 to March 2022 and worked as a Customer Insights Analyst at OneSavings Bank plc from October 2014 to September 2019, overseeing customer experience initiatives and managing a team of administrators in the Indian office. Earlier experience includes positions as a Customer Service Assistant and Sales Assistant at New Look from June 2012 to October 2014. Cara Akester's educational background includes attending The Isle of Sheppey Academy from 2009 to 2012 and Cheyne Middle School from 2005 to 2009.