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Rick Ortega is an experienced Information Technology professional with a diverse background in technical support and operations. Currently serving as an Information Technology Analyst at Osage Casinos since July 2018, Rick provides 1st and 2nd level resolution support to end-users and onsite assistance for POS and kiosk systems. Prior experience includes a Technical Support Engineer Level II role at Fonality Pty Ltd, where Rick supported VoIP services, and a range of technical roles at Gateway Mortgage Group focusing on NOC operations and service desk support. Additional background includes positions at Hewlett-Packard/Pfizer and Sprint, demonstrating skills in troubleshooting, customer support, and team management. Rick holds a Bachelor of Arts in Information Science and an Associate of Arts in Information Technology from the University of Phoenix, along with an MCP certification from Tulsa Technology Center.