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Steven Guzman is an experienced professional with a background in retail management. Starting as a Shift Lead at Game Crazy from September 2005 to September 2009, Steven worked their way up to Assistant Store Manager and eventually Store Manager at GameStop from May 2010 to May 2017. Steven then transitioned to Amazon as a Retail Experience Manager from October 2017 to June 2019. Currently, Steven serves as a Store Manager at Ortho Mattress, Inc. since August 2020. Throughout their career, Steven has focused on delivering top-tier customer service and managing various operational tasks to ensure customer satisfaction and long-term trust.