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Melanie Faddis has an extensive background in IT and customer service management, currently serving as Vice President of IT - Core Services at ORNL Federal Credit Union since April 2019, with a focus on enhancing core banking systems and ensuring high performance and reliability. Previously, Faddis held roles at BeLit, Inc. as a System Administrator and Project Manager, and True House, Inc. as Customer Service Manager and Project Manager, where comprehensive customer service processes and ERP software implementations were managed. Additionally, Faddis has experience in sales and marketing as an assistant at Quality Built and as a Loan Consultant at Advantage One Equity Services, demonstrating a diverse skill set across multiple industries.