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Cindy Mcgovern currently serves as Assistant Vice President at ORNL Federal Credit Union, where responsibilities include overseeing mortgage servicing and ensuring compliance with regulatory requirements while delivering exceptional member service. Prior to this role, Cindy held the position of Director of Customer Care at Sourcepoint from April 2019 to May 2023, and served as Vice President at RoundPoint Mortgage Servicing Corporation from July 2018 to April 2019.