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Benjamin Fortin is an accomplished operations leader with extensive experience in event management and guest services. As the Sr. Director of Operations at Orlando Family Stage since February 2017, Benjamin oversees various aspects of daily operations, including guest experiences, ticket sales, and facility management, while collaborating with executive leadership on budget and strategic initiatives. Previous roles include Associate Manager of Online Engagement/Projects at the American Diabetes Association, where Benjamin implemented online campaigns and fundraising strategies, and Customer Service Manager at the Ohio Shakespeare Festival, focusing on enhancing guest services. Early experience includes diverse roles at Walt Disney World, fostering a strong foundation in customer engagement. Benjamin holds a Bachelor of Business Administration in Marketing from Kent State University and completed Leadership Orlando Class 103 in 2023.