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Steven Wilbourn is a seasoned professional in market intelligence and customer relationship management, currently serving as the Manager of Market Intelligence at Orlando City SC since October 2024. Prior to this role, Steven worked as a Customer Relationship Management Analyst at D.C. United from December 2021 to October 2024, where responsibilities included implementation and maintenance of CRM systems. Steven also gained extensive experience as the Events and Sports Leagues Coordinator for the Lancaster Barnstormers, overseeing numerous stadium events and managing gameday operations. Previous positions include consulting for Akamai Technologies, serving as a Research Analyst at The Potomac Advocates, and internships with the U.S. House of Representatives and Nominum. Steven holds a Master's degree in Sports Management from Georgetown University and a Bachelor's degree in Political Science and Government from Franklin & Marshall College.