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Carmela Marco is a highly experienced professional with a background in managing client support services and service delivery. With a strong focus on building and implementing efficient service desk teams, Carmela has consistently achieved high levels of customer satisfaction. Carmela has a proven track record of successfully selecting and managing third-party vendors to support various applications and achieving success for customers, partners, and employees. Carmela has a strong background in IT service management and has obtained several certifications to enhance their skills in leadership, project management, and ITIL.