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Felicity Cleaver has a diverse work experience spanning over 20 years in the telecommunications and credit industry. Felicity has held various roles in companies such as Origin Energy, illion, Dun & Bradstreet, Equifax Australia, Experian, Singtel Optus, AAPT, Hutchison Telecoms, and Vodafone.

Their most recent role was as the Group Operations Manager - Strategy Lead at Origin Energy, where they worked with Octopus Energy to implement the Kraken platform and operating model to build out Credit and Collections functionality suitable for the Origin Australian Market.

Prior to that, Felicity was the Head of Consumer Data Solutions at illion, where they grew the business and revenue while ensuring customers maximize value from Credit Bureau data, insights, and analytics.

Felicity also held leadership positions at Dun & Bradstreet, Equifax Australia, Experian, Singtel Optus, AAPT, Hutchison Telecoms, and Vodafone, where they focused on areas such as Credit Risk Management, Fraud Detection and Prevention, Account Management, and Strategy & Transformation.

Throughout their career, Felicity has demonstrated a strong ability to drive business growth, develop new solutions, and enhance customer value through data-driven strategies and initiatives.

Felicity Cleaver's education history is as follows:

From 2009 to 2010, Felicity attended Charles Sturt University and obtained a Post Grad Cert in Accounting and Financial Management.

Between 2004 and 2008, they pursued their MBA at Charles Sturt University, with a specialization in Fraud Risk Management.

In 2002 and 2003, Felicity completed a Post Grad Cert in Risk Management and Fraud Investigation at Charles Sturt University, focusing on Fraud Investigation and Risk Management.

Prior to their university studies, they attended Kristin School in New Zealand, with an end year in 1994. No specific degree or field of study was mentioned.

In addition to their formal education, Felicity has obtained two additional certifications. In September 2023, they completed the "SQL Essential Training" program at LinkedIn. In July 2023, they also completed the "What's the So What: Writing Clearly for a Business Audience" course, also from LinkedIn.