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Emma Hughes is a seasoned customer success professional with over 15 years of experience in the field. Currently serving as a Customer Success Manager at O'Reilly Media since July 2017, Emma previously held the position of Senior Customer Success Manager at SmartDrive Systems from March 2013 to June 2017. Earlier in their career, Emma worked as a Service Delivery Manager at TRACKER Network (UK) Ltd from August 2004 to December 2012.