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Utpal Passi is an accomplished professional with extensive experience in operations and guest relations within the zoological and hospitality sectors. Currently serving as the Deputy Director of Operations at Oregon Zoo since November 2018, Utpal previously held the role of Vice President of Guest Relations at Philadelphia Zoo from December 2011 to October 2018. Prior to these positions, Utpal worked as a Director of Operations at Sodexo for a brief period in 2011 and interned as an Internal Strategic Associate Consultant at SAP. An early career at Sodexo spanned several roles including General Manager, Operations Manager, and Retail Manager from December 2001 to October 2008. Utpal's hospitality journey began at Jumeirah Group, where the position of Guest Services Associate was held from August 1999 to November 2000. Educational qualifications include an MBA in Marketing Management from Fox School of Business at Temple University and dual bachelor’s degrees in Hospitality Management from Widener University and The University of Huddersfield.