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Marco Sappa is a seasoned professional with extensive experience in sales operations and customer service within the travel and property sectors. Currently serving as the Senior Team Lead Southern Europe in Global Sales Operations at ORdigiNAL since October 2018, Marco previously held various roles at Catawiki and Booking.com, including a Customer Service Representative and Travel Coordinator, where responsibilities encompassed managing travel arrangements and customer inquiries. Additional experience includes positions as a Customer Care Specialist at PHONETICA S.P.A. and a Customer Contact Representative at Cygnific, affirming a strong foundation in customer support. Earlier roles also included managerial responsibilities in property management and mortgage consultancy, contributing to a well-rounded expertise in sales, customer care, and operations. Marco holds a Diploma in Languages and Tourism from Istituto Tecnico per il Turismo "Varalli" in Milan.