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Nyakio Ann has a strong background in customer service and onboarding management. At ORDA, Nyakio currently holds the position of Onboarding Manager - Vendor Onboarding. Prior to this role, Nyakio worked at Swvl as the Onboarding Training & Support Team Lead and at hylo as the Onboarding & Customer Service Manager. With extensive experience at Jumia Kenya, Nyakio has held various titles including Customer Service Team Manager for Social Media/Chats, Customer Service Quality Manager, and Issue Resolution, Social Media & Chats Associate.