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Sophal Seang is a skilled Professional Services Consultant with extensive experience in technical support roles, currently employed at Orbus Software since February 2019. Responsibilities include managing complex client support tickets for Orbus Software's products, iServer and OrbusInfinity, and providing comprehensive technical assistance for application deployment and ongoing maintenance. Previously, Sophal held the position of ICT Service Desk Coordinator at UTS Insearch, where significant achievements included reducing SLA response times by 40% and receiving multiple recognitions for exceptional customer service. Education includes a Bachelor of Science in Information Technology from the University of Technology Sydney.