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Jay Hill has a diverse background in support and customer service roles. Currently employed at Orbis Education and Care as a Learning Support Assistant and Support Worker since March 2022, Jay has prior experience as a Care Assistant at Care Cymru and Serenity Support Services Ltd. Earlier work includes positions as a Shift Supervisor at Domino's and a Call Center Agent at Sky, where responsibilities included staff management and customer account assistance. Early career highlights feature roles in hospitality, such as Bar Staff at The Glyn Ferndale Pub and Waiter at Rhondda Heritage Hotel, where Jay developed strong customer service skills. Educational qualifications include multiple GCSEs obtained at Porth County Community School.