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Roland Cook possesses extensive experience in customer service and security management, currently serving as Tier II Customer Care at ORBCOMM since November 2021. Previous roles include Security Officer at Shady Grove Adventist Hospital Foundation Inc., where responsibilities involved maintaining safety and addressing concerns, and police officer at American University, focusing on crime deterrence and public safety. Roland's background also includes security positions at Whelan Security Protection Services and Allied Barton & Atlantic Security, where expertise in customer service, incident reporting, and staff training was developed. Roland holds an Associate of Science in Business Administration and Management from South University and is certified in IT Support through Merit America.