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Dimolemo Maphane is an experienced professional currently serving as the Contract Management Lead at Orange Botswana since June 2022, with a prior role as Service Monitoring Engineer at the same company starting from November 2012. In the capacity of Service Monitoring Engineer, Dimolemo Maphane specializes in incident management, focusing on the monitoring and detection of service Key Performance Indicators (KPIs) to effectively manage service degradation and reduce unavailability. Academic credentials include a BSc (Hons) in Electronic and Computer Engineering from the University of Nottingham, obtained between 2007 and 2011.