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Paul Knauer has extensive experience in service design and analysis, currently serving as a Senior Service Designer at Oranga Tamariki—Ministry for Children since August 2019. Previously, Paul Knauer worked at Waka Kotahi NZ Transport Agency for over 12 years in various roles, including Senior Service Designer, Senior Business Analyst, Statistical Information Analyst, and Customer Service Representative. Paul Knauer holds a Bachelor of Arts in Business Studies from the University of Plymouth and has obtained Level 3 Certificates in Paul Papa Tikanga - Mātauranga Māori from Te Wānanga o Raukawa and Te Wānanga o Aotearoa.