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Naveenkumar Kalla is a seasoned professional in customer support and engineering, currently serving as Senior Director of Global Customer Support at Oracle since June 2008, following a series of progressive roles including Director and Senior Manager positions. Prior experience includes a tenure at BEA Systems from November 1999 to May 2008, where roles ranged from Manager of Global Customer Support to Senior Advanced Resolution Engineer. Naveenkumar holds a Master of Science in Electrical Engineering from Tennessee Technological University and a Bachelor of Engineering in Electronics and Communications Engineering from Osmania University.