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Elizabeth Cooper has extensive experience in the financial services industry, currently serving as a Team Lead of Customer Experience at Opus Technology. Prior to this role, Elizabeth held various positions at Fidelity International, including Team Lead and Service Specialist in the Re-registration & Transfers Hub. Elizabeth played a crucial role in launching a new Dublin contact center and merging different teams to improve overall performance. With a background in resolving customer complaints and handling queries from investors and financial advisors, Elizabeth brings a wealth of expertise to their current role. Elizabeth holds a degree in Investment Operations Certificate from The Chartered Institute for Securities & Investment.