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Octavia Louis-McCain possesses a diverse background in customer service and benefits management, currently serving as a Vision Benefits Specialist at UnitedHealth Group since March 2022, while also working as a Customer Service Representative at Optum Bank since December 2020. Prior experience includes roles as a Customer Relations Specialist at Mitsubishi Motors North America and as an Insurance Representative at Amica Insurance. Octavia spent over a decade at the Automobile Club of Southern California, holding positions as a Senior Customer Service Representative and Administrative Assistant. Octavia holds a Bachelor's degree from California State University-Dominguez Hills.