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Amy Brown has a diverse work experience in technical support and customer service roles. Amy started their career at Aetna as a Customer Service Representative from 1989 to 1991. Amy then worked in the U.S. Coast Guard as a Quartermaster from 1991 to 1998, where they were responsible for maintaining a data gathering system for marine hazards and assisting in troubleshooting a LAN network. After leaving the Coast Guard, Amy worked as a Helpdesk Analyst at Leading Edge Personnel Services, providing technical support for various software and network systems. Amy also worked as a Help Desk Analyst at Ajilon, where they supported employees with MS Office, Outlook, and network access. Additionally, they were a Senior IT Services Technician at Brookfield Renewable Energy Group, where they provided technical support for a high-level network environment and played a key role in administering the backup system. Currently, they are working as a Tier 2 Technical Support Representative at Optos.

Amy Brown obtained a Certificate in Applied Computer Technology from Syracuse University, where they attended from 2005 to 2008. Prior to that, they earned an Associate of Arts and Sciences (AAS) degree in Computer Information Systems from Onondaga Community College, where they studied from 1998 to 1999. Additionally, Amy pursued a degree in Communication with a focus on Public Relations and Market Research at SUNY at Buffalo, although the specific start and end years for this education are not provided.