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TJ Brown is a User Success Manager at Optiwatt, leveraging extensive experience in customer success roles across various companies. Previously, TJ held positions as Enterprise Customer Success Manager at Instrumental Inc. and Technical Customer Success Manager at Fictiv, where a portfolio of over 100 accounts generated $13 million in revenue while achieving 118% of the yearly target. Additional experience includes roles in customer experience strategy and account management at Touch of Modern, contributing to significant sales growth and operational improvements. TJ's editorial background includes positions with The Santa Clara Review, emphasizing strong communication and collaboration skills. TJ holds a Bachelor of Science in Economics and Creative Writing from Santa Clara University and completed a course in Climate Change: Learning for Action from Terra.do.