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Craig Clapper is an experienced executive leader with a strong background in global managed services and customer success within the technology and communications sectors. Currently serving as Vice President at Optiva Inc., Craig has previously held leadership roles at Aeris Communications and Tait Communications, focusing on go-to-market strategies and service business development. Notable achievements include enhancing profit margins, improving sales strategies, and significantly increasing revenue through innovative CRM implementation and strategic partnerships. Craig's extensive experience at Ericsson as Head of Customer Support saw the re-establishment of revenue growth and the implementation of Agile principles within a large support organization. Educational qualifications include an MBA from the University of Maryland and a BS in Applied History and Political Science from Carnegie Mellon University.