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Sergio G. is an accomplished customer service professional with extensive experience in management and operations across various industries. Currently serving as the Customer Advocate Manager at General Vision Services since March 2024, Sergio leads a team of call center agents to enhance operational efficiency and customer satisfaction. Previously, as the Customer Experience Manager at Fareportal from July 2015 to March 2024, Sergio focused on elevating customer experiences through data analysis and feedback. Sergio's career began in 1999 at United Airlines, where initial roles included a Lost Baggage Representative and Reservations Representative. Prior experience also includes serving as a Call Center Supervisor at Delta Dental Insurance Company and an English Teacher at Bonampak Elementary School. Sergio holds a Bachelor of Business Administration from Universidad Tecnológica de México.