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Shelly Sopko is an experienced professional in client operations and renewals, currently serving as the Director of Client Operations - Renewals at Optiv since August 2015. With a strong focus on customer service and comprehensive renewal processes, Shelly manages a team of Client Operations Specialists dedicated to the east coast and Federal segment. Prior to this role, Shelly held various positions at Optiv, including Senior Manager of Renewals, where leadership skills were utilized to oversee a team of twelve Inside Sales Representatives. Shelly's career began at Accuvant, contributing to renewals and sales support efforts, and includes earlier roles in dental practice management and executive assistance. Shelly holds a Bachelor of Arts in Business Psychology from Miami University.