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Michael Genrich has a background in working with individuals in various support roles, such as Resident Counselor, Logistics Assistant, Habilitation Specialist Assistant, Direct Service Professional, Supportive Housing Case Manager, HCBS Service Provider, and Outreach Coordinator. They have experience assisting individuals with varying abilities and needs, mediating conflicts, and providing support to improve quality of life and maintain independence. Their work involves addressing inquiries, finalizing transactions, recording progress, and supporting individuals within the mental health housing system.