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Katelyn Lanigan has a strong background in client services, starting with their role as a Sales/Marketing Intern at Poor Little Rich Girls in 2010. Katelyn then joined Optimus, where they worked their way up from a Client Service Associate to a Client Service Coordinator. Katelyn further advanced their career at Optimus, becoming a Client Service Supervisor and then a Client Services Manager. Their most recent position at Optimus is as the Director of Client Services, a role they assumed in December 2019. Overall, Katelyn has extensive experience in client services and has demonstrated their ability to take on increasing levels of responsibility.

Katelyn Lanigan attended the University of Iowa from 2006 to 2009, where they earned a B.A. degree in Communication Studies with a focus on Mass Journalism. Following their time at the University of Iowa, they enrolled at CEA Global Campus, although the specific duration and degree program are unspecified.