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Nicole D. is a Business Analyst at Optimum Technology, Inc. since October 2022 and actively serves as a Professional Level Member at both NENA: The 9-1-1 Association and AA-ISP. In the AA-ISP, Nicole D. focuses on advancing personal and professional skills in inside/virtual and remote selling through learning, development, and networking. Nicole D. holds a Bachelor's degree from Kenyon College, where studies were completed from 1993 to 1998.