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Caitlin Macphail is an experienced professional currently serving as a Payroll Specialist Junior at Optimo since February 2023, following a traineeship in the same area. Previous roles include Customer Loyalty Member at ING, Customer Loyalty Member for ING Bank at YoungCapital, and Teamleader at Albert Heijn. Early experience encompasses positions as Intern in Content and Partner Relations at Wavebreak Media Ltd, cashier at Poiesz Supermarkten B.V., and waitress at Dragon Garden. Caitlin has developed strong skills in customer service, communication, decision making, time management, and organization management. Educational qualifications include a Bachelor of Business Administration from Hanze, a short-term program in International Business from Rangsit University, and a higher secondary education in Economics from Stellingwerf College.