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JC Mckinney is a proficient Quality Assurance Engineer currently employed at American Family Insurance since October 2022, focusing on user-centric development principles. Previously, JC served as a Quality Assurance Analyst at Delta Air Lines from January 2021, effectively utilizing Jira for test management and ensuring the resolution of documented bugs before production deployment. Prior experience includes working as a Quality Assurance Tester at Kaiser Permanente, involved in Agile/Scrum processes and test case development, and as a Technical Support Representative at Asurion Insurance Services from November 2017 to July 2020, where JC managed incoming technical support requests and assisted in user acceptance testing.