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Enoch Shih is an accomplished executive with extensive experience in operational leadership and customer experience management. Currently serving as COO at Fathom and a Limited Partner at Operator Collective, Enoch previously held the role of Chief Customer Officer at Gusto, where leadership contributions led to significant revenue growth and enhanced customer satisfaction metrics. Enoch's expertise encompasses modern go-to-market strategies and customer experience, including building and managing high-performing teams across various functions. Prior roles include Project Leader at The Boston Consulting Group, where Enoch focused on organizational transformation, and positions at the Bill & Melinda Gates Foundation and Deloitte Consulting, showcasing a strong foundation in strategy and operational efficiency. Enoch holds an MBA from Stanford University and a Master's degree in Accounting from The Ohio State University, graduating summa cum laude.