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Tracey McElroy is an experienced operations manager currently serving as the Manager of Operations at Operation Stand Down Tennessee since July 2021. Previous roles at the same organization include THP Admissions and Operations Coordinator, THP Housing and Finance Case Manager, Service Center Assistant Case Manager, and Service Center Resource Specialist. Tracey also had a professional stint focused on administrative support from June 2020 to November 2021 while seeking full-time employment. Prior to that, Tracey worked at Goodwill Industries of Middle Tennessee, Inc. from October 2008 to May 2020 as a Customer Service Team Lead, where responsibilities included coaching and supervising a team for mail operations at Nissan North America's Headquarters. Earlier experience includes the role of Loss Mitigation Specialist at CITI Mortgage from June 2004 to July 2005, focusing on reducing delinquency rates and initiating payment arrangements. Tracey holds an Associate of Applied Science in Business, Administrative Professional Technology from Columbia State Community College, earned between August 2018 and December 2020.