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Juan M Granchi has extensive experience in IT support, holding positions such as Senior IT Support Specialist at OpenSesame since December 2019 and various roles at Apple from March 2012 to December 2019, including Genius and Family Room Specialist. At Apple, responsibilities included computer technical support, Mac OS X desktop support, iOS software troubleshooting, and hardware repairs. Juan M Granchi has demonstrated skills in analyzing and resolving hardware complications, implementing software solutions, and providing technical advice and customer training throughout the career.