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Leonardo Penna is an experienced professional specializing in customer service journey analysis and development at Opens Tecnologia since October 2022. With a background in community management aimed at customer experience professionals, Leonardo has held various roles, including Senior Business Executive, where responsibilities included managing sustainable business growth. Previously, Leonardo worked at SalesHunter as an Executive Sales Specialist and at Omnit as a Community Manager, facilitating connections between entrepreneurs and investors. A history of inside sales positions showcases an ability to identify and develop new business opportunities across various companies. Leonardo is the founder of RHP Invest, focusing on personalized financial planning and education, and holds a degree in Economy and Business Management from Faculdade de Tecnologia de São Paulo and a degree in Industrial Automation Technology from UNISAL.