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Laura Ball has a diverse work experience that spans various roles and industries. Laura currently works as a Customer Success Manager at OpenGov Inc., where they utilize their expertise in modern cloud ERP software to support and serve the unique needs of local governments.

Prior to their current role, Laura held multiple positions at CaseWorthy, Inc. From 2019 to 2022, they served as the Manager of Customer Success, successfully reducing churn by 40% and increasing customer satisfaction by over 75%. Before that, they were the Sales and Marketing Manager, overseeing daily operations, managing the sales team, and enhancing customer interaction through various communication channels. Additionally, Laura served as the Business Development Strategist, contributing to the growth and development of the startup SaaS company.

Before joining CaseWorthy, Laura worked at PwC as an Executive Assistant, providing administrative support and streamlining procedures to enhance efficiency and meet deadlines. Prior to that, they served as a Caseworker at the Utah Division of Child and Family Services, where they evaluated the safety of at-risk children, managed placements, coordinated resources, and provided social care education for families in need.

Overall, Laura's work experience demonstrates their versatility, leadership abilities, and passion for customer success and government-focused software solutions.

Laura Ball earned a Bachelor's Degree in Psychology from the University of Utah in 2003. In 2022, they obtained a certification as a Certified Life Coach from The Life Coach School.