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Lucia Rodriguez Perez is a seasoned professional in service design and user experience with extensive experience across various sectors. Currently serving as a Senior Service Designer at Opencast since October 2023, Lucia previously held the position of Service Designer at Veriteer, where a customer-centric methodology and stakeholder communication were key responsibilities. Prior roles include User Researcher & UX/UI Designer at Cancer Research UK, leading projects to enhance user experiences, and Senior Acoustic Design Consultant at Temple Group, managing teams for physical and digital projects. Educational qualifications include a d.MBA and an MSc in Environmental and Architectural Acoustics, complemented by courses in human-centered design and graphic design.