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Alice Frey is an experienced professional with a strong background in customer service and administration within the educational sector. Currently serving as a Senior Customer Service Officer at Open Universities Australia since August 2020, Alice previously held roles such as Administration and Applications Officer. Prior experience includes positions at the Royal Australian College of General Practitioners as an AGPT Eligibility Administrator, assessing candidates for the Australian General Practice Training Program, and Admissions Officer at the University of Melbourne, where eligibility evaluations were conducted for prospective students. Additional expertise encompasses roles as Assessment Specialist at the Australian Council for Educational Research, Quality Assurance Specialist at MindAtlas, and various positions in education and legal services. Alice holds a Master of Education from Monash University and a Bachelor of Laws from Moscow Financial University.