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Szymon Owoc is a skilled QA Specialist and Technical Support Specialist at Open Loyalty, where responsibilities include providing technical support for clients using the Open Loyalty platform, processing queries, and testing complex issues. Prior experience includes a customer service role at Samelane, handling support for English and Polish-speaking clients, using Freshdesk for ticketing, and collaborating with development teams. Szymon also served as a Customer Service Agent at OpsTalent, focusing on package tracking and technical issue resolution, as well as a Team Leader at Decathlon Polska, overseeing department performance and staff management. Szymon holds a Licencjat degree in Geology and Earth Sciences from the University of Wroclaw.